| The
following Terms & Conditions are for Day Tours, Private
Tours and Transfers only.
|
| Terms
& Conditions for Overnight Tours, click here. |
|
1.
Contract
|
| By
making a booking with Roots Travel you will be accepting these
conditions on behalf of yourself and all other persons using
our services pursuant to a booking made by you. |
| 2.
Payment for Public Day Tours |
| Payment
is due before a tour commences in cash, by credit card (AMEX,
MasterCard, Visa, JCB) or by a variety of debit cards. Entry
fees to attractions are not included unless otherwise stated. |
| 3.
Refunds / Cancellations for Public Day Tours |
| To
qualify for a refund, you must return to us or the ticket agent
from where you bought your ticket any tickets issued. Cancellation
fees apply: |
|
|
For
tickets bought from an agency: |
|
|
Cancellations
made more than 21 days prior to departure - No charge |
|
|
Cancellations
made within 7~21 days prior to departure - 50% of total cost
of tour. |
|
|
Cancellations
made within 7 days of departure - 100% of total cost of tour. |
|
|
For
tickets bought online: |
|
|
Tickets
are non-refundable. |
| Where
we cancel the tour before departure, then we will refund all
monies paid by you. You will not be entitled to any compensation
for the loss of the tour. |
| Amendments
to bookings may be made without penalty if made at least 48
hours prior to departure. Changes within 48 hours are subject
to a £10 administration fee. |
| 4.
Departures |
| The
departure time is stated on your ticket. It is the passenger's
responsibility to arrive at the departure point by this time.
You will not be entitled to a refund if you arrive later than
this. There are no refunds for unforeseen circumstances, eg.
delays due to heavy traffic, bad weather etc. |
