for private tours & transfers |
require full payment no later than 7 days prior to departure to confirm a private
tour or transfer. We accept payment by bank transfer, cash, credit and debit cards.
Payment by credit/debit card incurs a 3% charge. We reserve the right to cancel
a tour if full payment is not received by at least 7 days in advance of the tour.|
/ Cancellations for private tours & transfers|
must inform us in writing if you wish to cancel a tour or transfer. For cancellations
made more than 7 days before departure you will receive a full refund of the monies
you have paid less a £20
administration fee. Cancellations made within 7 days of departure incur the full
fee. If we cancel a tour before departure we will refund all monies paid by you.
You will not be entitled to any compensation for the loss of the tour, however,
we will try to find alternative transport arrangements for you. |
permitted to travel|
must be at least 18 years old to travel alone on a tour. Under 18s are welcome
to join a tour but they must be accompanied by an adult of 18 years old or over.
Regrettably, passengers under 3 years old are not permitted on a Roots public
day tour (see 'Travelling with children' below) but under-3s are permitted on
must be at least 3 years old to travel on a Roots public day tour. Each child
must have their own seat and be accompanied by an adult of at least 18 years old.
We do not have child fares but children are entitled to the student rate. Please
note that our tour buses have very little room for child buggies - we can only
accept small collapsible buggies. You must inform us in advance that you will
be bringing a buggy. If not, we cannot guarantee that there will be sufficient
Variation of Brochure / Alteration of tour|
reserve the right to vary the services described in our website and brochures.
You have the right to cancel your booking without penalty should we vary the tour
after you have made your booking, but before departure of the tour. The tour leader
reserves the right to alter the itinerary during a tour to take into account weather
conditions, roadworks, accidents, etc.|
are responsible for the conduct of all members of your group and you indemnify
us against any liability for damage caused by you. We reserve the right to terminate
the tour if behaviour is deemed to be unreasonable by our staff.|
immediately inform your driver-guide who will try to resolve your complaint. If
this is not possible, please contact us within 14 days of your tour. We deal promptly
with all correspondence relating to complaints.|