Asked Questions (FAQs)|| |
do I make a booking online?|| |
| || |
the booking form on the tour page of your choice and make payment securely with
a credit or debit card through Worldpay. Please refer to the tour page to see
what is included in your ticket price.
I qualify for the student price?|| |
purchasing student tickets must bring a valid full-time student ID with them on
the tour. Passengers may be charged the full adult rate if they cannot produce
a valid full-time student ID card on the day.|| |
you have group discounts?|| |
we offer a 10% discount for groups of 6 passengers or more travelling together.
Discounts not available in July or August. Please email
us for details.|| |
I make payment in cash?|| |
who prefer to pay in cash may do so at The Cambridge Tourist Information Centre.
Students studying at any of the following Cambridge English language schools may
pay in cash through their Social Events Organiser: The New School of English;
Cambridge Academy of English; Kaplan Aspect; Embassy English; ABC Language School;
Bell Language School; EF Business School; EF Language School; LSI Language School;
Central Language School; Eurocentres.|| |
do I receive my ticket?|| |
payment has been made you will receive an email from Worldpay confirming your
payment has gone through. You will also receive an e-ticket for your tour by email
immediately from Roots Travel. Please contact us if you do not receive both emails
but please check your spam/trash folders before contacting us. If you purchase
your ticket in cash through any of our agents you will receive a printed ticket
from them. Please provide the agent with your email address at the time of purchase
so we can send you an e-ticket. || |
I have to print my ticket?|| |
You can show your ticket to the tour guide on your mobile phone or other electronic
device. || |
can I join a tour?|| |
are many departure points
across the city. We only visit those departure points chosen by passengers at
the time of booking. You must depart from the departure point stated on your ticket.
time do tours depart from Cambridge?|| |
departure time from your chosen departure point is stated on your ticket. All
day tours depart from Parkside Swimming Pool, Gonville Place, Parker's Piece at
8am ('Hidden Gems of England' & 'Suffolk Sights' tours may depart later).
Departure times for all other departure points will vary. We recommend you arrive
at your departure point at least five minutes before the scheduled departure time.
should I do if I am late for the tour?|| |
you are having problems finding the departure point you must call your guide on
the mobile number provided on your e-ticket BEFORE your departure time. Due to
the passenger collection schedule from different departure points we cannot wait
for latecomers and latecomers do not qualify for refunds. Please do not be late,
the bus cannot wait!
I cancel my seat and receive a refund?|| |
read our Booking Terms
and Conditions.|| |
should I bring?|| |
tours are conducted in comfortable minibuses with a maximum of 16 passengers per
tour (except in July/August or on national holiday weekends when group size may
be a little higher). There is very little room on the bus for luggage so please
bring only one piece of hand luggage per person. We conduct walking tours of all
our tour destinations so please make sure you are wearing suitable footwear. British
weather is famously unpredictable so consider bringing a rain jacket or an umbrella.|| |
children join a tour?|| |
but the minimum age is 3 years old. We do not have special prices for children
on our tours but children are entitled to the student rate. Each child must have
their own seat on the bus - please note we do not provide child booster seats.
If you would like to bring a pushchair you must contact us in advance - we cannot
guarantee there will be enough space for a pushchair if you have not contacted
us prior to the tour. || |
& drink / Comfort breaks|| |
are welcome to bring and consume food and drink on our day tour buses (except
in July/August) but we ensure that there are breaks throughout the day when food
and drinks can be purchased and comfort breaks taken.|| |
| || |
tour bookings can only be made online with a credit or debit card through the
International Friends' website. On the tour page of your choice on this website
please click on 'Book Tour' to be transferred to the International Friends' website.
Please refer to their tour page to confirm what is included in your ticket price.
Please direct all questions about overnight tours to International
Friends. || |
| || || |